RETURN OF GOODS
You will need a Return Goods Authorization Form (RGA)

1. To return merchandise, download the RGA form here:
         Return Goods Authorization Form (RGA) in Excel Format
         Return Goods Authorization Form (RGA) in PDF Format
   or call our Returns Department at (850) 922-1300 to request one.  Once you have completed the form, fax it to (850) 922-1352 or email wjeffers@cpeip.fsu.edu.  Please allow five (5) working days for CPEIP to process RGA (Return Goods Authorization) requests.
2. CPEIP must have returned merchandise on hand within fourteen (14) days of receiving an approved RGA number (faxed/emailed to you by CPEIP).
3. Please note if a replacement is needed.
4. All units must be returned in original factory packaging. If original packing is not available, Customer must package goods carefully and individually to prevent damage in transit.  No credit will be issued if damage occurs due to poor packing.
5. Mark all cartons with RGA number.  Include a completed copy of the RGA form and a copy of your invoice in the box(es) to be returned.
6. Returned goods must be shipped according to CPEIP’s shipping instructions.  Fees incurred as a result of Customer not following shipping instructions will be charged back to the Customer’s account.

CPEIP reserves the right to give partial or no credit for the following reasons:

1. Improperly packaged return merchandise, resulting in damage.
2. Any units which may have been tampered with.
3. Any units missing pages.
4. Merchandise returned after fourteen (14) days of RGA approval.
5. Merchandise which did not originate from CPEIP.
6. Used product with no resale value as deemed by CPEIP.
7. Product returned that does not match the reasons for return stated on the initial RGA request.

Any applicable credit will be issued within thirty (30) days after receipt of goods.  CPEIP reserves the right to assess a 25% restocking fee for returns.  If the Customer elects to receive a replacement in lieu of credit, a replacement may be shipped at no charge, at CPEIP’s discretion.  No credit will be issued for replacement sent at no charge.

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GENERAL CONDITIONS

Prices and terms are subject to change without prior notice.  Possession of this price sheet and/or order form does not constitute an agreement to sell.

All photographs, drawings, logos, images, and marketing materials are the sole property of CPEIP and may not be reproduced without the written consent of CPEIP.