RETURN OF GOODS

Credit Only - No refunds will be issued

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Printed Products

1. To make a request to return your merchandise, please contact Michael Virgin at 850-922-1300.
2. All units must be returned in original factory packaging. If original packing is not available, Customer must package goods carefully and individually to prevent damage in transit. No credit will be issued if damage occurs due to poor packing.
3. CPEIP must have returned merchandise on hand within fourteen (14) days of receiving approval from CPEIP to return merchandise.
4. Mark all cartons with the invoice number. Include a copy of your invoice in the box(es) to be returned.
5. Returned goods must be shipped according to CPEIP's shipping instructions. Fees incurred as a result of Customer not following shipping instructions will be charged back to the Customer's account.

CPEIP reserves the right to give partial or no credit for the following reasons:

1. Improperly packaged return merchandise, resulting in damage.
2. Any units which may have been tampered with.
3. Any units missing pages.
4. Merchandise returned after fourteen (14) days of approval.
5. Merchandise which did not originate from CPEIP.
6. Used product with no resale value as deemed by CPEIP.

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Digital Products

1. To make a request to return your merchandise, please contact Michael Virgin at 850-922-1300.
2. CPEIP reserves the right to pro-rate the amount of the credit based on:
   • Time elapsed since the initial use of the product.
   • Adherence to the PHB Digital Curriculum's End User License Agreement, to be determined by CPEIP.

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Any applicable credit will be issued within thirty (30) days after receipt of goods. CPEIP reserves the right to assess a 25% restocking fee for returns. If the Customer elects to receive a replacement in lieu of credit, a replacement may be shipped at no charge, at CPEIP's discretion. No credit will be issued for replacement sent at no charge.